Digital Services Act (DSA)

Compliance and Transparency

We are committed to providing transparency and complying with our obligations under the EU Digital Services Act (DSA). This page outlines the key areas related to our responsibilities: Points of Contact, Illegal Content Reporting, and Transparency Reporting.

Designated Point of Contact

In compliance with the DSA, we have designated a point of contact for general notifications under this regulation:

For DSA related inquiries, please contact us at: info@esta.org.lk

This point of contact is accessible to:

Authorities of EU Member States
The European Commission
The European Digital Services Board
Users of our services

Language of Communication:

While communications are handled primarily in English, we will endeavor to respond in other languages whenever possible. In cases where this is not feasible, responses will be provided in English by default.

Reporting of Illegal Content

We provide an easy and efficient mechanism for reporting illegal content on our platform, in line with DSA requirements.

Who Can Report?

Governmental representatives.
Trusted reporters.
Any user of our services.

How to Report?

Use the designated form on our website to notify us of illegal content.
1. Select the category: "Flagging Unsuitable Content".
2. Provide the URL of the content in question.
3. Include detailed reasons and evidence supporting the claim of illegality.

Important Notes:

If the provided information is insufficient, the report may be denied.
Reports can be submitted anonymously, or you may include an email address.
If an email address is provided, we will:
- Acknowledge receipt of the notification.
- Update you with the decision regarding the reported content.

Transparency Reports

To comply with the DSA, we will publish a Transparency Report annually. This report will include:
• Details of content moderation activities conducted during the reporting period.
• Statistics on the volume and type of content removed.
• Summary of removal requests from public authorities and users.
This commitment to transparency ensures accountability and helps users understand our approach to content moderation.

For further questions about our compliance with the DSA or to report issues, please reach out to our Point of Contact.

Important Information:

This website is operated by ETAS INTERNATIONAL TOURISM LLC – Licensed Outbound & Inbound Tour Operator in Ajman, UAE. We are a private travel assistance provider and are NOT affiliated with the Government of Sri Lanka, any government department, or the Sri Lankan Embassy. esta.org.lk provides assistance and consultancy for Sri Lanka ETA applications. Our service includes expert review of your application and 24/7 support, for which we charge a service fee of $47. The official government fee for the ETA is $55. Users have the option to apply directly through the official portal at https://eta.gov.lk to avoid any additional service charges. By using our website, you acknowledge that we are a private company.

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